Last Updated: December 21, 2023
Thank you for choosing Stitched Together Studio. We want to ensure a smooth and enjoyable shopping experience. Please take a moment to review our shipping and return policy. By making a purchase on our website (https://stitchedtogetherstudio.com/), you agree to the terms outlined below.
Shipping Policy
Processing Time:
Orders are typically processed within 3-5 business days. During peak seasons, processing times may be slightly longer.
Shipping Methods:
We offer various shipping options to accommodate your needs. Shipping costs and estimated delivery times will be calculated at checkout. Please note that these are estimates, and actual delivery times may vary depending on your location.
International Shipping:
Stitched Together Studio currently ships within Canada. Unfortunately, we do not offer international shipping at this time.
Tracking Information:
Once your order is shipped, you will receive a confirmation email with tracking information. Please use this information to track the progress of your shipment.
Address Accuracy:
It is the responsibility of the customer to provide accurate shipping information. Stitched Together Studio is not responsible for any delays or losses caused by incorrect or incomplete addresses.
Return and Exchange Policy
Eligibility:
To be eligible for a return, your item must be unused, in the original packaging, and in the same condition that you received it.
Returns must be initiated within 14 days of receiving your order.
Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
Exchanges:
If you need to exchange an item, please contact us at vicki@stitchedtogetherstudio.com. We will provide instructions on how to proceed with the exchange.
Return Shipping:
Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective product.
Contact Information
For any questions or concerns regarding our shipping and return policy, please contact us at:
Stitched Together Studio
6994 Margaret St,
Niagara Falls, ON L2G 2W2, Canada
Email: vicki@stitchedtogetherstudio.com
Additional Information
This shipping and return policy should be read in conjunction with our Terms of Use and Privacy Policy, which govern your use of our website.
Stitched Together Studio reserves the right to update or modify this policy at any time without prior notice. Please check this page periodically for changes.